Returns & Exchanges
At Remi Cachet, we want you to be completely satisfied with your hair extensions; therefore, we offer a 30-day return policy for items in their original, unopened packaging. Please ensure the hygiene seal remains intact, as we cannot accept returns for products that have been handled or applied for health and safety reasons.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring that the gold security seal is unbroken and all tags are still attached.
Ship the Items
Affix the provided return label to your package and drop it off at your nearest authorized courier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the hair, we will process your refund or exchange within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing